Returns
Refunds
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted:
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 14 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Options for withdrawal
To exercise your right of withdrawal, you must notify me, Ludger Kötter-Rolf, Diepeschrather Strasse 4, 51069 Köln, mail@sonnenanker.de, by means of a clear statement (e.g. a letter sent by post or an email) informing me of your decision to withdraw from this contract.
It’s even quicker if you use our online form via the withdrawal function – we’ll send you a confirmation of receipt by email as soon as possible, including details of the content of your cancellation notice and the date and time it was received: